JIRA issue tracker shows my account as [X] Inactive

deepak140596 · August 6, 2019, 6:16am

My account on JIRA is appearing as [X] Inactive and I am not being able to log in. Tried resetting password but that didn’t help.

Please help.

@f4ww4z @suthagar23 @dkayiwa

jwnasambu · August 6, 2019, 6:21am

@deepak140596 we are notified of the status from here: https://status.openmrs.org/. Just be patient as the issue is fixed.

deepak140596 · August 6, 2019, 7:09am

Thanks @jwnasambu.

f4ww4z · August 6, 2019, 3:27pm

Thanks @jwnasambu , but it seems that I can’t tag @deepak140596 in JIRA. Any help would be appreciated.

dkayiwa · August 7, 2019, 9:36am

@cintiadr could this be related to JIRA sync with LDAP?

cintiadr · August 7, 2019, 10:12am

Yes, it is.

You cannot mention a person unless they logged in recently.

mksd · August 7, 2019, 9:12pm

@cintiadr I sent a message to helpdesk about it to no avail, could you check the case of ‘samuel34’ on Jira? Somehow he became inactive all of a sudden, this is quite a blocker for us on a number of tickets.

Cc @samuel34

dkayiwa · August 7, 2019, 9:44pm

I have noticed that there are quite a number of accounts in that state.

@cintiadr is there anything i can do to help?

mksd · August 12, 2019, 8:04pm

My GSoC student is in the same state: https://issues.openmrs.org/secure/ViewProfile.jspa?name=andu033

@cintiadr would you mind taking a look?

cintiadr · August 13, 2019, 4:54am

Can you ask them to login to Jira?

cintiadr · August 13, 2019, 12:11pm

FYI, the last time JIRA registered that @andu033 logged in was in 2019-05-18 20:57:38 AEST .

I’m really swamped lately with work, but I do want to have time for that in September. If you’ll have a few spare cycles to help me, I’m quite happy to grant access to those willing to help on any ticket in ‘To Do’:

https://issues.openmrs.org/secure/RapidBoard.jspa?rapidView=98&view=planning.nodetail&selectedIssue=ITSM-4190&epics=visible&selectedEpic=ITSM-4026

dkayiwa · August 13, 2019, 12:43pm

I would gladly help if you told me what to do.

mksd · August 13, 2019, 5:44pm

Same here @cintiadr, just ‘admin’ me and I’ll try to help where I can.

cintiadr · August 13, 2019, 10:40pm

Take one of those tickets, and tell me what you need. Put the result files on a shared google drive.

@dkayiwa you should be able to grant admin access to @mksd to anything needed. And create the drive too.

You might need to go to the database directly for some of those tickets. On that case, just get me your public ssh key and I’ll make it happen.

We might have around 150k users now, so try to not bring things down.

cintiadr · August 27, 2019, 10:30am

So, is there any chance you’d have anyone available to work on any of those tickets?

mksd · December 18, 2019, 1:42pm

Hi @cintiadr, this is still happening, can you provide some info as to what actually happens here?

Frequent Jira users are being deactivated, while plenty of others are left untouched.

cintiadr · December 19, 2019, 11:49pm

Really? That wasn’t supposed to be happening again. I will try to look tonight if something is broken again, but it wasn’t supposed to.

f4ww4z · December 26, 2019, 3:53pm

Would be really grateful if this is fixed. For example, this user can comment and claim issues, but I can’t tag or assign him. Same is happening for new accounts.

jwnasambu · December 26, 2019, 4:28pm

Kindly logout then login again.

f4ww4z · December 27, 2019, 4:00am

It’s still not working, same error as my screenshot.