fail to log in the JIRA

isaaclin · July 24, 2019, 6:18am

My account and password is corret. But I can’t log in the JIRA.I tried to change my password, and it didn’t work. I would be appreciate If someone can give me some advice. When I log in on this page. I got the 504 error.

gcliff · July 24, 2019, 6:47am

JIRA seems to be down @isaaclin

cc @cintiadr

herbert24 · July 24, 2019, 7:22am

expereincing the same problem cc @cintiadr

jwnasambu · July 24, 2019, 7:26am

https://status.openmrs.org/

dkayiwa · July 24, 2019, 7:36am

When JIRA gets back, can you guys turn on automatic login? That way you will not have this problem. Am able to access JIRA and do anything i want because am automatically logged on.

@karuhanga

cintiadr · July 24, 2019, 10:01am

Sometimes I’m away from the laptop, sometimes I’m sick and I cannot come to the computer to fix that.

Are you able to help me with any of these tickets? https://issues.openmrs.org/secure/RapidBoard.jspa?rapidView=98&view=planning.nodetail&epics=visible&selectedEpic=ITSM-4026

Also @whiscard, any chance you could help me?

jwnasambu · July 24, 2019, 10:06am

Ooh sorry, Quick recovery.

whiscard · July 24, 2019, 12:16pm

@cintiadr Cool. I’m already checking.

I’ll also be checking pingdom for manual interventions.

cintiadr · July 25, 2019, 1:30am

Pingdom has push notifications, @whiscard. Feel free to add it.

You can also check emails if you prefer.

whiscard · July 25, 2019, 3:50am

@cintiadr cool, the push notifications are easier.

I checked the logs yesterday. Do you know what (service) stops working when the outage happens? It looked like the crowd service is usually still running.

cintiadr · July 25, 2019, 11:19pm

Crowd stops responding, @whiscard

It eats all the cpu available and dies of starvation I suppose. Not even answering kill, only kill -9

For now I’m ok having a daily stop + start, while we delete old users. But I need more hands to get that out sooner.

whiscard · July 26, 2019, 11:33am

Noted @cintiadr

I’ll chip in where time allows.

cintiadr · August 1, 2019, 11:31am

Just a quick update.

I think restarting it every day is buying us time. I should come back to this problem mid August.

cintiadr · August 13, 2019, 12:08pm

No updates yet, I won’t have time to improve it before September.

I’d really appreciate some help on any ticket in ‘ToDo’:

https://issues.openmrs.org/secure/RapidBoard.jspa?rapidView=98&view=planning.nodetail&selectedIssue=ITSM-4190&epics=visible&selectedEpic=ITSM-4026

So far I got a few people who offered, but none actually followed up.