@tobivogel if anyone is unable to create an OpenMRS ID at any point, then they should create a helpdesk ticket, and someone on the infra team will ensure the account is manually created.
And in general, if any OpenMRS service is not behaving as expected, you can open a helpdesk ticket. I.e. no, it’s not “acceptable”, although it’s a known issue at the moment. (I assume that the new version of id.openmrs.org that is being tested should resolve this, but I don’t actually know that.)