@darius and myself have been working on moving one of our operational plan objectives forward to help grow our ecosystem of Service Providers. Our first efforts have been to come up with a draft definition of what a Service Provider is, and to pose some terms of agreement for what Service Providers should expect. We are looking for feedback, criticism, help, etc on what we came up with here. @mksd, @jslawinski, @wanyee, and other Service Providers - it would be really great to hear your thoughts on this!
Service Provider Definition An organization that has the commitment and capacity to perform software development, advising, and/or implementation work using and promoting products in the OpenMRS ecosystem.
Some thoughts related to the definition:
- Commitment – Mostly through self-attestation, but also by agreeing to the terms when they sign up to be an official OpenMRS service provider. (see terms in next section)
- Capacity – will be measured through self-attestation
- OpenStack and RedHat differentiate their service providers by Initial vs. Experienced – We think this is a good idea. Initial SP is a commitment to using and promoting OpenMRS products, experienced SP is those with one or more documented projects in the area they are listing themselves as providing service for
- An additional stratification could be allowing some kind of levels (similar to dev-levels) for participation in the community and events, such as SP and SP+ program (or SP and SP-Gold). This would be intended to encourage that participation in the community, as well as, show how involved in the community the SP is for evaluation by the potential customer.
What is not a Service Provider?
- Individuals operating as contractors or consultants (why is this? Because our goal with the SP program is to promote the growth of businesses in the ecosystem)
- General IT or dev or HIS businesses not using or promoting OpenMRS
Service Provider Terms
- Agree to listing on website with a narrative about services they provide that is aimed at OpenMRS products (not other services or products)
- Regularly participate in the community through:
- Sharing updates on activities and accomplishments via online channels, quarterly project management calls, and/or other means
- Allowing OpenMRS to promote or advertise the partnership in any manner OpenMRS wants
- Commitment to using and promoting OpenMRS products where applicable
- Promoting the participation of the implementation users(?) in the community
- Have contact information available, be responsive to requests for information about services
- We reserve the right to remove SP from the program who are non-responsive, or who receive excessive complaints regarding service
Question for Terms: Is it acceptable for us to ask SP to promote the OpenMRS SP participation (logo?) on their website and materials
What Do Service Providers Get from OpenMRS
- Advertising / promotion via OpenMRS name and branding
- Listing on the Wiki and the Website as an official OpenMRS service provider
- OpenMRS can use accomplishments in blog postings, case studies, annual reports, which helps promote the service providers brand
- Access to use the OpenMRS SP participant logo(?) on their website and marketing materials
Question re: what they get from OpenMRS: Should we work on figuring out how to have Service Provider showcases?