QA Team call_12 May 2020

Hello Everyone,

We have a QA team call on every Tuesday 10:30pm IST | 8pm EAT | 7pm Cape Town | 5pm Accra | 1pm Boston | 10am Seattle . All community members are welcomed to join the call and be a part of the team that sets up the QA framework for the community.

To join the call by phone, dial +1-888-510-4073. To join the call using Audio, Chat, & Screen Sharing please use a compatible browser (Chrome, Firefox, Edge) and go to:

Here is a link to last week’s notes.

Today’s call will focus on the change management discussion. Below is the list of questions just in case if you have not yet seen them yet. All are welcome join in the discussion:

  • Define the change and align it to the QA goals
    • What do we need to change?
    • Why is this change required?
  • Determine Impact and those affected
    • What are the impacts of the change?
    • What happens if we don’t change?
    • Who will the change affect the most?
    • How will the change be received?
  • Develop a communication strategy.
    • How will the change be communicated?
    • How will feedback be managed?
  • Provide effective training.
    • What skills are required to achieve the results?
    • What training delivery methods will be most effective?
  • Implement a support structure.
    • Where is support most required?
    • What types of support will be most effective?
  • Measure the change process.
    • How do we know the process was successful?
    • What additional change needs to happen?
    • What could have been done differently?