I spend the rest of August learning and enhancing my PM skills. I took a Product-Led course by Pendo and Mind the Product. I learned about Awesome User Onboarding Experience, Data Analysis & KPIs, Launch Planning, in-product Customer Education, Product Ops, User Categorization, and Data Analysis. Now, we have planned to exercise and debrief what is learned with OCL BA colleagues & other Product PMs.
I read Grace’s blog Grace Potma – Medium in medium this week. Both of the blogs are fantastic- I like the idea of SBAR and will try to implement it in my daily PM jobs. This is life-changing to make communication much easier. Also thanks to Grace for the distinction of buyer and user in another article. I hardly had thought of such differences.
Also thanks Grace for sharing the idea of jobs to be done with the video 9 - Clayton Christensen Polytechnique 24 Juin 2013 - increasing sales of milkshakes - YouTube. This video is really helpful in understanding the need of framing the market as jobs to be done rather than a product business. This idea helped me view OCL users’ pain-point as jobs to be done and now I am focusing more on their jobs rather than the customer itself.
I also took the Technical writing course as recommended by Grace to enhance my writing skills Overview of technical writing courses | Technical Writing | Google Developers And learned to use terms consistently and Avoid ambiguous pronouns. Using active voice to passive voice and Picking specific verbs over vague ones. Focusing each sentence on a single idea and eliminating unneeded words. Determining what your audience needs to learn Fitting documentation to the audience and much more.
Further, during the 2022 UX Design Conference, I presented in UX in Action: Experience from Nepal: From user research to personas to grounding a whole team, the video link can be found at Suruchi Dhungana: UX in Action 2022-August-31 - YouTube and slides at UX in Action - Google Slides
Also, I had a Goal review session with my mentor where I updated my previous month’s work and updated my new learning goals Suruchi Dhungana - Fellowship Plan - Google Sheets