Hi everyone, I requested Jira access (ISD-19446) about 2 days ago, and it’s still waiting for triage. Could someone please assist?
Hi @sbuwule, it usually takes time as it is a manual process.
You should be good to go @sbuwule . Your issue is fixed.
@jwnasambu It seems the issue is not yet fixed because the sign-up has still failed. I also put up a request on the OpenMRS community but i’m still at the “Waiting for Triage” status
Kindly which error are you getting when you login into the jira issue tracker?
Invalid username or password.
Kindly share the screenshot please!
On that page you are require to use your usename and not email. Kindly the newbies call is on going feel free to join
I thought we use username@id.openmrs.org rather than the username alone
Its on this screen that we use username@id.openmrs.org
@jwnasambu https://issues.openmrs.org/ This is the URL I’m using. I hope it is the right one. I was able to sign in using my username and password, but I still cannot access the JIRA issues tracker page. I only accessed the Atlassian home page. The AI chatbot I’m working with stresses that i will not be able to access the issues page as long as my request is still on the “Waiting for Triage” status
On your left expand the Filters option to display different ticket categories.
@jwnasambu I’m afraid you might not have understood my claim.
Kindly make me understand please!
I’m not yet in position to access the issues tracker page. when i sign in using my credentials, i’m directed to the page below.
which i believe is not the right page
Kindly share a screenshot after clicking on your profile on your right.
Basing on what you have shared you should be seeing the tickets. Try logging out of the issue tracker and login again?
Still not able to see the tickets