Jira Permissions Issue – Unable to Assign or Comment on Tickets

Ask OpenMRS
1

I’m facing an issue where I’m unable to assign myself to a ticket or comment on it, even though I have access to Jira. Has anyone else faced this before or know what might be causing it?

2

Hi. Have you logged issue to openmrs help desk? Or are you loggged in with valid openmrs_id

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I just asked in the help desk—thanks for the suggestion! And yes, I’m logged in with a valid OpenMRS ID.

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@janhvii are you still not able to do this after logging out and logging in again?

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Hello, My name is Sahil Singh (OpenMRS ID: sahil.singh@id.openmrs.org). I am currently unable to comment on or claim issues in Jira, as the comment box is not visible to me. Could you please grant me jira-users access so I can participate properly?

Thank you for your assistance.

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Hello sir, My name is Shikha Tiwari, and my OpenMRS ID is shikha99@id.openmrs.org. I am currently facing an issue on the OpenMRS JIRA platform. I am not able to comment on any JIRA issue, and I am also unable to see which GitHub repository an issue is related to. Because of this, I am not able to get assigned to any issue or start contributing. I kindly request your help in resolving this issue or guiding me on what steps I need to take to fix it. I would really appreciate your guidance.