Help Desk support Level 1 volunteer

I have been holding this position for a while and I was thinking what if we have this role as a rotating volunteer role that allows volunteers in the community with interest of community management to learn how this aspect of open source community runs? After all, a Help Desk Manager is not the person doing all the tasks rather making sure the cases are directed to respective persons that can handle a case and help keep things moving and its awesome volunteer to connect to the right people. That is my thought and I will be glad to hear your views.

cc @cintiadr, @dkayiwa, @jennifer, @christine @erica, @burke, @ibacher