Increasingly I have been working on a better way to collect functional needs from users (who are not developers or implementers) and am looking to find out if there is a better way to collect their user needs . I think the best is paper but its difficult when users are scattered across continents.
Thus i am looking for feedback on the following questions
- What tools do you use for collecting user needs ?
- What are the actual tasks you need to do to collect functional needs from users ?
- What re the challenges / barriers for using these tools ?
- What can be better?
You can see my early thoughts here (Feel free to edit this )
Happy holidays