Failing to create a post on Talk after logging in!

jwnasambu · June 30, 2021, 11:02am

On behalf of @jonathan, he can log into OpenMRS Talk successfully but he can’t create a post or respond to any Talk post even when he has the required permission. As reflected on the snapshot below the reply icon is inactive. Kindly how can this issue be sorted out?

dkayiwa · June 30, 2021, 11:13am

He was silenced by the system because he typed too fast before reading a few topics to raise his trust level. I have just un silenced him to be able to create posts.

jwnasambu · June 30, 2021, 11:15am

Thanks so so much! Am so grateful for your help I can now close this case having known the issue is sorted out.

mozzy · June 30, 2021, 12:06pm

thats intresting.
Thanks @dkayiwa

jonathan · June 30, 2021, 12:44pm

Thanks @dkayiwa now it has been resolved.

kdaud · June 30, 2021, 1:41pm

This is fascinating!! And have been silenced !!

ndacyayisenga · June 30, 2021, 3:08pm

Thanks for helping Jonathan

emiriga · June 30, 2021, 10:27pm

New discovery

jwnasambu · September 17, 2021, 12:10pm

@dkayiwa Am sorry for a bother! Could this user noblyon22 be silenced by the system too? (I wish I could solve the issue myself but I don’t know how to go about it neither do I have permission to do so). Thanks for your help in advance.

dkayiwa · September 17, 2021, 1:34pm

@jwnasambu no. He or she is not silenced.

jwnasambu · September 17, 2021, 2:13pm

Thanks @dkayiwa for the for the feedback.

kdaud · September 17, 2021, 2:45pm

Seeing things behind the seen

jwnasambu · September 17, 2021, 2:48pm

Its fine! I will do a follow-up and see what could be the problem. Once again, thank you.

allan · September 19, 2021, 11:33am

learnt something new at this forum

jonathan · September 20, 2021, 8:17am

@jwnasambu was the user helped…coz it really fascinates

jwnasambu · September 20, 2021, 9:37am

Yes! I did a follow up with the user and the issue was poor network connection which was preventing him from saving the post but later he managed to do it. Thanks for asking it really helps me to be accountable.

jonathan · September 20, 2021, 10:04am

Thanks @jwnasambu for the follow up

jwnasambu · October 3, 2021, 6:22pm

@dkayiwa kindly this account @walton is on hold as reflected on the screenshot below and I don’t know how to go about it. I suspect the issue may be origination from Talk since on Formage the account is not a locked and the user has all the required permission. Kindly do you mind having a look into the issue please?

burke · October 3, 2021, 7:17pm

This user was silenced for typing too fast in their first post – i.e., submitting a first post in a second or two, which is spam-like behavior. I have restored the account’s ability to post.

jwnasambu · October 3, 2021, 7:53pm

Thanks @burke