eHealth Professionals Knowledge Network: Upcoming Call on Help Desks & New Free Course!

Help Desk Showcase with EGPAF

Tuesday 8 October 2024

9-10 am ET / 1-2 pm UTC / 3-4 pm SAST / 4-5 pm EAT / 9-10 pm PST-Manila

Representatives from Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) will participate in the next call of the eHealth Professionals Knowledge Network to share their efforts toward running and managing a help desk. The team will share the scope of their implementation, the tools being utilized, the policies/processes they have in place, and additional advice they have to share with others seeking to begin this work.

Join this call to learn from the EGPAF’s team efforts and be sure to bring your questions around help desks!

Free Course on End-User Support in Digital Health Now Available!

A new, free course is now available for those who are planning, managing or engaging in supporting one or more digital health applications! The Digital Health: End-User Support course provides an overview of help desk management frameworks and practices.

You can access this course on Atingi, and learn more about the learning outcomes, topics, and who will benefit most from the course!

This course is also available as learning materials for course-providers to share with other interested learners! Check out the learning materials and other resources on this wiki page: eHealth Professionals Knowledge Network - Communities & Projects - OpenHIE Wiki

This is the first eHealth Professionals Knowledge Network course to be created and published. Thank you to those who worked to develop these course materials from Jembi and the Regenstrief Institute. And Thank you to the GIZ DIPC project for supporting these efforts.

Enroll in the free course: Atingi

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