Are you located in Asia? I need your help.

Hi,

I’ve received a couple of complaints that some of OpenMRS resources are not accessible from parts Sri Lanka/India. In order to further investigate, I need your help.

So, can you try the following servers on your browser: https://quizgrader.openmrs.org/status ( you should see a simple black ‘ok’) https://demo.openmrs.org/ https://addons-stg.openmrs.org/ https://addons.openmrs.org/

If you have VPN, please test with and without VPN and let me know the result.

I’d also ask you to try to run traceroute. (There’s a windows version as well.

$ traceroute garissa.openmrs.org

If you prefer, you can send me the results via private message.

3 Likes

I gets ok from https://quizgrader.openmrs.org/status and other three domains won’t load.

$ traceroute garissa.openmrs.org
traceroute to garissa.openmrs.org (129.114.17.74), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  9.936 ms  9.923 ms  9.920 ms
 2  203.0.113.26 (203.0.113.26)  22.363 ms  24.042 ms  36.776 ms
 3  222.165.184.42 (222.165.184.42)  34.204 ms  34.219 ms  35.881 ms
 4  222.165.184.41 (222.165.184.41)  38.274 ms  39.770 ms  45.453 ms
 5  222.165.175.253 (222.165.175.253)  45.475 ms  46.591 ms  47.831 ms
 6  222.165.175.249 (222.165.175.249)  51.283 ms  25.731 ms  26.876 ms
 7  222.165.175.154 (222.165.175.154)  30.512 ms  25.240 ms 222.165.175.130 (222.165.175.130)  27.354 ms
 8  ix-pos-3-0-0.core1.COV-Cochin.as6453.net (116.0.85.13)  66.032 ms  68.490 ms  70.913 ms
 9  if-xe-9-1-3-1.tcore1.MLV-Mumbai.as6453.net (180.87.38.116)  203.970 ms  201.592 ms  203.985 ms
10  if-ae-5-2.tcore1.WYN-Marseille.as6453.net (80.231.217.29)  205.676 ms if-ae-5-2.tcore1.WYN-Marseille.as6453.net (180.87.38.126)  212.443 ms if-ae-9-5.tcore1.WYN-Marseille.as6453.net (80.231.217.77)  210.100 ms
11  if-ae-8-1600.tcore1.PYE-Paris.as6453.net (80.231.217.6)  212.840 ms  213.504 ms  189.966 ms
12  if-ae-11-2.tcore1.PVU-Paris.as6453.net (80.231.153.49)  195.105 ms  193.111 ms  198.283 ms
13  80.231.153.66 (80.231.153.66)  197.330 ms  196.125 ms  198.041 ms
14  * * *
15  4.71.198.54 (4.71.198.54)  282.618 ms  354.578 ms  354.588 ms
16  aust-utnoc-core-et-5-1-0-540.tx-bb.net (192.124.220.1)  354.598 ms  354.618 ms  354.598 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

$ traceroute demo.openmrs.org
traceroute to demo.openmrs.org (129.114.17.74), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  3.670 ms  6.994 ms  6.991 ms
 2  203.0.113.26 (203.0.113.26)  26.559 ms  28.450 ms  30.538 ms
 3  222.165.184.42 (222.165.184.42)  37.351 ms  38.093 ms  39.713 ms
 4  222.165.184.41 (222.165.184.41)  43.453 ms  45.385 ms  46.361 ms
 5  222.165.175.253 (222.165.175.253)  48.302 ms  51.244 ms  52.726 ms
 6  222.165.175.249 (222.165.175.249)  54.670 ms  25.265 ms  54.788 ms
 7  222.165.175.130 (222.165.175.130)  27.204 ms  29.340 ms 222.165.175.154 (222.165.175.154)  31.800 ms
 8  ix-pos-3-0-0.core1.COV-Cochin.as6453.net (116.0.85.13)  69.970 ms  72.868 ms  74.649 ms
 9  if-xe-9-1-3-1.tcore1.MLV-Mumbai.as6453.net (180.87.38.116)  206.855 ms  208.048 ms  210.635 ms
10  if-ae-5-2.tcore1.WYN-Marseille.as6453.net (180.87.38.126)  215.717 ms  214.563 ms if-ae-5-2.tcore1.WYN-Marseille.as6453.net (80.231.217.29)  215.266 ms
11  if-ae-8-1600.tcore1.PYE-Paris.as6453.net (80.231.217.6)  218.676 ms  217.227 ms  219.128 ms
12  if-ae-11-2.tcore1.PVU-Paris.as6453.net (80.231.153.49)  198.438 ms  196.273 ms  196.537 ms
13  80.231.153.66 (80.231.153.66)  203.869 ms  193.429 ms  194.932 ms
14  * * *
15  4.71.198.54 (4.71.198.54)  282.710 ms  286.066 ms  287.362 ms
16  aust-utnoc-core-et-5-1-0-540.tx-bb.net (192.124.220.1)  309.275 ms  312.212 ms  314.201 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

$ traceroute quizgrader.openmrs.org
traceroute to quizgrader.openmrs.org (149.165.157.59), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  3.101 ms  3.093 ms  3.090 ms
 2  203.0.113.26 (203.0.113.26)  21.453 ms  23.356 ms  25.526 ms
 3  222.165.184.42 (222.165.184.42)  31.945 ms  32.926 ms  35.375 ms
 4  222.165.184.41 (222.165.184.41)  37.833 ms  40.093 ms  41.811 ms
 5  222.165.175.253 (222.165.175.253)  44.013 ms  46.462 ms  47.184 ms
 6  222.165.175.249 (222.165.175.249)  49.863 ms  31.387 ms  33.015 ms
 7  222.165.175.150 (222.165.175.150)  82.553 ms 222.165.175.162 (222.165.175.162)  67.135 ms 222.165.175.150 (222.165.175.150)  74.772 ms
 8  6939.sgw.equinix.com (27.111.228.81)  83.820 ms  83.836 ms  83.834 ms
 9  100ge13-2.core1.tyo1.he.net (184.105.64.254)  158.753 ms  159.370 ms  160.204 ms
10  100ge8-1.core1.sea1.he.net (184.105.213.117)  278.915 ms  280.060 ms  282.760 ms
11  100ge4-2.core1.msp1.he.net (184.105.223.194)  283.984 ms  280.475 ms  254.749 ms
12  100ge13-1.core2.chi1.he.net (184.105.223.177)  264.329 ms  259.598 ms  263.686 ms
13  10ge4-2.core1.ind1.he.net (184.105.64.169)  263.564 ms  264.953 ms  273.166 ms
14  indiana-university-co-indiana-gigapop.10gigabitethernet12-5.core1.ind1.he.net (184.105.35.194)  276.018 ms  272.359 ms  266.438 ms
15  ve-2011.rtsw2.ctc.net.rt.iu.edu (149.165.183.42)  278.152 ms  274.534 ms  276.105 ms
16  100ge1-1.rtsw5.bldc.net.rt.iu.edu (149.165.227.58)  275.377 ms  277.384 ms  279.291 ms
17  js-157-59.jetstream-cloud.org (149.165.157.59)  281.718 ms  275.684 ms  275.674 ms
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Hi @cintiadr,

Is it possible to fix this problem? We would happy to use the qa-ref app these days very much as to reproduce some problems we encounted and show them to our mentors easily. :smile:

Regards, Jude Niroshan

@judeniroshan can you try to get a few more people from your area to try out those steps and give her feedback?

That’s very interesting!

If you are getting as close as ‘js-129-114-17-74.jetstream-cloud.org’, I could contact them and ask them to investigate.

But in order to raise a ticket with them, I need a lot more information for them to understand what is happening.

I need you to try, in different times to try to access https://demo.openmrs.org/ from your browser. The trick is, every time you try, I need your IP (http://whatismyipaddress.com/), location and UTC time.

It’s pretty important that others with the problem to do it too. I need to give them a list of IPs being blocked on a very specific time. With that list, they can look at the logs and try to understand.

Hi. As I mentioned before, I don’t control the internet :smiley: The best I can do is to raise the ticket with the relevant provider, as soon as we discover which provider is actually causing the problem. That’s why I asked here for help, to collect information enough to raise a ticket.

As you mention ‘we’, I’d kindly ask all of you all to do the steps I mentioned here. The traceroute, IP, UTC time, location, what happens when you use VPN.

I get the OK message from https://quizgrader.openmrs.org/status but the other three are not accessible.

traceroute to garissa.openmrs.org (129.114.17.74), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  2.300 ms  2.881 ms  3.592 ms
 2  * * *
 3  222.165.184.34 (222.165.184.34)  50.147 ms  50.576 ms  51.301 ms
 4  222.165.184.33 (222.165.184.33)  54.744 ms *  59.565 ms
 5  222.165.177.92 (222.165.177.92)  60.768 ms  64.249 ms  65.460 ms
 6  222.165.177.89 (222.165.177.89)  67.751 ms  41.870 ms  42.394 ms
 7  * * *
 8  222.165.175.130 (222.165.175.130)  52.911 ms 222.165.175.2 (222.165.175.2)  52.998 ms 222.165.175.154 (222.165.175.154)  53.460 ms
 9  ix-pos-3-0-0.core1.COV-Cochin.as6453.net (116.0.85.13)  310.152 ms  312.930 ms  313.458 ms
10  * * *
11  * * *
12  * * *
13  if-ae-11-2.tcore1.PVU-Paris.as6453.net (80.231.153.49)  186.080 ms  183.687 ms  186.633 ms
14  80.231.153.66 (80.231.153.66)  192.358 ms  197.277 ms  202.007 ms
15  * * *
16  4.71.198.54 (4.71.198.54)  316.899 ms  320.350 ms  320.850 ms
17  aust-utnoc-core-et-5-1-0-540.tx-bb.net (192.124.220.1)  339.356 ms  343.635 ms  344.110 ms
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

To Demo server:

traceroute to demo.openmrs.org (129.114.17.74), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  2.206 ms  2.813 ms  3.563 ms
 2  * * *
 3  222.165.184.34 (222.165.184.34)  47.938 ms  48.435 ms  50.478 ms
 4  222.165.184.33 (222.165.184.33)  53.323 ms  55.774 ms *
 5  222.165.177.92 (222.165.177.92)  60.051 ms  63.986 ms  64.488 ms
 6  222.165.177.89 (222.165.177.89)  67.962 ms  67.014 ms  41.532 ms
 7  * * *
 8  222.165.175.154 (222.165.175.154)  50.710 ms 222.165.175.130 (222.165.175.130)  53.934 ms 222.165.175.154 (222.165.175.154)  54.526 ms
 9  ix-pos-3-0-0.core1.COV-Cochin.as6453.net (116.0.85.13)  311.139 ms  313.450 ms  313.984 ms
10  * * *
11  * * *
12  * * *
13  if-ae-11-2.tcore1.PVU-Paris.as6453.net (80.231.153.49)  183.810 ms  184.426 ms  188.743 ms
14  80.231.153.66 (80.231.153.66)  193.399 ms  200.845 ms  197.332 ms
15  * * *
16  4.71.198.54 (4.71.198.54)  317.072 ms  317.544 ms  318.690 ms
17  aust-utnoc-core-et-5-1-0-540.tx-bb.net (192.124.220.1)  339.687 ms  343.869 ms  343.384 ms
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Please ask if you need to know anything else.

Thanks!

Can you attempt to access https://demo.openmrs.org in your browser, give your public IP (http://whatismyipaddress.com/), location and UTC time? If you could try from different networks, get colleagues to do that, it would be awesome.

I hope that if I can get several attempts on the logs, they can actually find out what exactly is happening.

My current public IP is: 112.134.64.168 Location: Colombo, Sri Lanka Time: 10:55 AM IST ( 05:25 AM UTC / +05:30 hours)

Right now I’m coming through an ADSL line - Sri Lanka Telecom.

Tried with mobile ISPs - Dialog Axiata IP : 175.157.248.226 Can’t access demo server.

Mobitel IP : 61.245.161.28 Can’t access demo server. :confused:

1 Like

Without Using VPN,

Using VPN,


My Public IP : 203.94.95.6 Location: Colombo, Sri Lanka Time: 09:38 AM IST ( 04:08 AM UTC / +05:30 hours)

suthagar@PC:~$ traceroute garissa.openmrs.org
traceroute to garissa.openmrs.org (129.114.17.74), 64 hops max
  1   10.100.4.254  6.752ms  1.802ms  1.276ms 
  2   172.16.0.15  1.787ms  0.946ms  0.914ms 
  3   203.115.7.213  16.483ms  14.432ms  10.585ms 
  4   222.165.175.93  4.467ms  2.493ms  6.566ms 
  5   222.165.175.2  8.929ms  7.538ms  * 
  6   116.0.85.13  43.800ms  46.008ms  40.059ms 
  7   180.87.38.116  181.833ms  170.673ms  169.361ms 
  8   180.87.38.126  172.354ms  172.405ms  174.136ms 
  9   80.231.217.6  173.593ms  170.214ms  171.359ms 
 10   80.231.153.49  171.968ms  *  166.751ms 
 11   80.231.153.66  229.168ms  226.986ms  230.866ms 
 12   *  *  * 
 13   4.71.198.54  256.027ms  255.945ms  258.227ms 
 14   192.124.220.1  266.667ms  268.106ms  267.496ms 
 15   *  *  * 
 16   *  *  * 
 17   *  *  * 
 18   *  *  * 
 19   *  *  * 
 20   *  *  * 
 21   *  *  * 
 22   *  *  * 
 23   *  *  * 
 24   *  *  * 
 25   *  *  * 
 26   *  *  * 
 27   *  *  * 
 28   *  *  * 
 29   *  *  * 
 30   *  *  * 
 31   *  *  *

Thanks!

I raised the ticket with the university (the one which appear to own 192.124.220.1), let’s see if they say anything.

@suthagar23, is your VPN configured for another country or still Sri Lanka?

Configured with another Country

I’m from Surat, India. Here are my results:

  1. https://quizgrader.openmrs.org/status - a blank page with just “ok”
  2. https://demo.openmrs.org/openmrs/login.htm - all features working fine
  3. https://addons-stg.openmrs.org/#/ - all features working fine
  4. https://addons.openmrs.org/#/ - all features working fine

@cintiadr I am from India and I’m able to access all the URLs. As far as I know , people from Sri Lanka are the ones facing the issues. If you need any more help/info, do let me know :slight_smile:

Tried access https://demo.openmrs.org

IP: 112.134.16.31 ISP: Sri Lanka Telecom Country: Sri Lanka

6:34 AM August 13, 2017 (UTC)

traceroute to demo.openmrs.org (129.114.17.74), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  10.285 ms  10.265 ms  10.260 ms
 2  203.0.113.26 (203.0.113.26)  22.173 ms  23.796 ms  26.059 ms
 3  222.165.184.42 (222.165.184.42)  33.923 ms  34.647 ms  35.668 ms
 4  222.165.184.41 (222.165.184.41)  38.346 ms  40.637 ms  40.641 ms
 5  222.165.175.252 (222.165.175.252)  45.763 ms  46.772 ms  49.167 ms
 6  222.165.175.249 (222.165.175.249)  49.922 ms  24.792 ms  26.614 ms
 7  222.165.175.130 (222.165.175.130)  31.825 ms  27.631 ms  27.990 ms
 8  125.17.82.181 (125.17.82.181)  68.203 ms  72.604 ms  73.367 ms
 9  123.62.129.194 (123.62.129.194)  382.285 ms  382.285 ms 182.79.245.69 (182.79.245.69)  382.282 ms
10  los-brdr-01.inet.qwest.net (63.146.27.21)  382.203 ms  382.226 ms  382.223 ms
11  iah-edge-18.inet.qwest.net (67.14.13.218)  382.245 ms  382.240 ms  306.589 ms
12  67-132.154-154.qwest.net (67.132.154.154)  295.525 ms  297.439 ms  285.493 ms
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Is tacc.utexas.edu one of the providers? I can’t access their site either.

Yes, that is where some of our jetstream servers are hosted.