Appointment Scheduling Ui Error message "The operation cannot be completed because you're no longer logged in."

when I open “Manage provider schedules” or “daily appointments” or “appointment requests” buttons on this page:

I get the error message: “The operation cannot be completed, because you are no longer logged in”

I recently transitioned from standalone to enterprise on windows. When I deployed the war file and put the modules in their folder, the user interface wouldn’t load until I cleared the browser’s cache. Any help is really appreciated. Thank you

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this is Tomcat’s log: https://pastebin.com/FAKsCNTi

what does this line mean? “INFO 4/9/18 12:18 AM:liquibase: liquibase.xml is using schema version 1.9 rather than version 2.0 INFO 4/9/18 12:18 AM:liquibase: Successfully released change log lock”

Update: I redeployed openmrs with a new database without any data and the same thing happened.

@dkayiwa Any suggestions on how to fix this?

@mogoodrich I was wondering if you have any input on this?

Hmm… not sure what is going on there, sorry! I just double-checked and things are working on our implementation. Are there any hints in the Javascript console log?

Take care, Mark

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This is the console.log: https://pastebin.com/J50wqCfs

I uninstalled tomcat, mysql and java then reinstalled everything in the hopes it would get fixed but unfortunately the error message still pops up.

@dkayiwa

is this the same issue?

Hi all, I’m having exactly the same problem. Did anyone find a fix?

Doesn’t matter. I managed to get it working. For anyone who has the same problem, the steps i took are;

  1. Remove the two Scheduling modules
  2. Remove the Provider module
  3. Reinstall the Scheduling modules and Provider Module (I re downloaded these from the modules download page)
  4. Restart OpenMRS as normal.

Regards, Ben

This is resulting from a 404=“Not Found” failure while getting timeFrameUnits

being treated as notLogged in issue.

CC: @mogoodrich, @dkayiwa, @wyclif, @darius. In my thinking handleNotLoggedIn should only catch 401, 404 should be handled by handleError or some special handler.

checking this real error in this case:

org.openmrs.module.webservices.rest.web.response.UnknownResourceException: Unknown resource: v1/appointmentscheduling/timeframeunits
at org.openmrs.module.webservices.rest.web.api.impl.RestServiceImpl.getResourceByName(RestServiceImpl.java:419)
at sun.reflect.GeneratedMethodAccessor853.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at org.springframework.cache.interceptor.CacheInterceptor$1.invoke(CacheInterceptor.java:52)
at org.springframework.cache.interceptor.CacheAspectSupport.execute(CacheAspectSupport.java:303)
at org.springframework.cache.interceptor.CacheInterceptor.invoke(CacheInterceptor.java:61)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.openmrs.aop.LoggingAdvice.invoke(LoggingAdvice.java:122)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.adapter.MethodBeforeAdviceInterceptor.invoke(MethodBeforeAdviceInterceptor.java:52)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.adapter.MethodBeforeAdviceInterceptor.invoke(MethodBeforeAdviceInterceptor.java:52)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
at com.sun.proxy.$Proxy689.getResourceByName(Unknown Source)
at org.openmrs.module.webservices.rest.web.v1_0.controller.MainResourceController.get(MainResourceController.java:178)
at sun.reflect.GeneratedMethodAccessor1214.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.web.bind.annotation.support.HandlerMethodInvoker.invokeHandlerMethod(HandlerMethodInvoker.java:177)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.invokeHandlerMethod(AnnotationMethodHandlerAdapter.java:446)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.handle(AnnotationMethodHandlerAdapter.java:434)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:943)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:877)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:966)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:857)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:842)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.module.web.filter.ForcePasswordChangeFilter.doFilter(ForcePasswordChangeFilter.java:60)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:73)
at org.openmrs.web.filter.GZIPFilter.doFilterInternal(GZIPFilter.java:65)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.openmrs.module.webservices.rest.web.filter.AuthorizationFilter.doFilter(AuthorizationFilter.java:104)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.springframework.web.filter.ShallowEtagHeaderFilter.doFilterInternal(ShallowEtagHeaderFilter.java:82)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.openmrs.module.owa.filter.OwaFilter.doFilter(OwaFilter.java:57)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.openmrs.module.web.filter.ModuleFilter.doFilter(ModuleFilter.java:57)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.OpenmrsFilter.doFilterInternal(OpenmrsFilter.java:109)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.springframework.orm.hibernate4.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:150)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.StartupFilter.doFilter(StartupFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.StartupFilter.doFilter(StartupFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.StartupFilter.doFilter(StartupFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:409)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1044)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

To fix the above error, i created https://issues.openmrs.org/browse/AM-193 and added a PR onto it that adds “2.2.*” to the supported openmrs versions. probably it makes sense to rather have “2.*” instead of “2.*.*”.

@dkayiwa, i had no admin permission for that jira project!

@k.joseph you can try again.

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I agree with @k.joseph that handleNotLoggedIn should not handle 404, but I’d think it should also handle 403

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I’m still getting this error, on the most recent OpenMRS, WAR 2.2.0. I thought I saw a jira ticket that was merged back in January, but I’m still experiencing this issue. Any movement?

Which version of the module are you running?

I have the most recent versions, Appointment Scheduling UI Module 1.7.0, Appointment Scheduling Module 1.10.0.

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Is this problem solved ??? Can someone help me to solve?

Are you able to reproduce it here? https://qa-refapp.openmrs.org

I get this error after installing it to the server. I tried reinstalling and updating modules too. I couldn’t reproduce it there.