Appointment Scheduling Ui Error message "The operation cannot be completed because you're no longer logged in."

hossam · April 8, 2018, 10:34pm

when I open “Manage provider schedules” or “daily appointments” or “appointment requests” buttons on this page:

I get the error message: “The operation cannot be completed, because you are no longer logged in”

I recently transitioned from standalone to enterprise on windows. When I deployed the war file and put the modules in their folder, the user interface wouldn’t load until I cleared the browser’s cache. Any help is really appreciated. Thank you

hossam · April 8, 2018, 11:07pm

this is Tomcat’s log: https://pastebin.com/FAKsCNTi

what does this line mean? “INFO 4/9/18 12:18 AM:liquibase: liquibase.xml is using schema version 1.9 rather than version 2.0 INFO 4/9/18 12:18 AM:liquibase: Successfully released change log lock”

hossam · April 9, 2018, 1:30pm

Update: I redeployed openmrs with a new database without any data and the same thing happened.

hossam · April 9, 2018, 1:50pm

@dkayiwa Any suggestions on how to fix this?

hossam · April 9, 2018, 2:06pm

@mogoodrich I was wondering if you have any input on this?

mogoodrich · April 9, 2018, 6:53pm

Hmm… not sure what is going on there, sorry! I just double-checked and things are working on our implementation. Are there any hints in the Javascript console log?

Take care, Mark

hossam · April 12, 2018, 1:20am

This is the console.log:

I uninstalled tomcat, mysql and java then reinstalled everything in the hopes it would get fixed but unfortunately the error message still pops up.

hossam · April 12, 2018, 2:20am

@dkayiwa

is this the same issue?

bgreatbatch · May 31, 2018, 4:18am

Hi all, I’m having exactly the same problem. Did anyone find a fix?

Doesn’t matter. I managed to get it working. For anyone who has the same problem, the steps i took are;

Remove the two Scheduling modules
Remove the Provider module
Reinstall the Scheduling modules and Provider Module (I re downloaded these from the modules download page)
Restart OpenMRS as normal.

Regards, Ben

k.joseph · October 4, 2018, 9:19am

This is resulting from a 404=“Not Found” failure while getting timeFrameUnits

github.com

openmrs/openmrs-module-appointmentschedulingui/blob/master/omod/src/main/webapp/resources/scripts/services/appointmentService.js#L259




        /**
         * Fetches All TimeFrameUnits
         *
         * @returns $promise of array of all time frame units
         */
        getTimeFrameUnits: function() {
            return TimeFrameUnits.query().$promise
                .then(function(res) {
                    return res.results;
                }, handleError);


        }


    };


});

being treated as notLogged in issue.

github.com

openmrs/openmrs-module-uicommons/blob/master/omod/src/main/webapp/resources/scripts/emr.js#L382


				success: success,
				beforeSend: function(xhr) {
					xhr.setRequestHeader('Disable-WWW-Authenticate', 'true');
				}
			};


			return jq.ajax(settings).fail(emr.handleNotLoggedIn);
		},


handleNotLoggedIn: function(jqXHR) {
   if (jqXHR.status == 401 || jqXHR.status == 404) {
       if (confirm(emr.message("uicommons.notLoggedIn", "The operation cannot be completed, because you are no longer logged in. Do you want to go to login page?"))) {
           window.location = "/" + OPENMRS_CONTEXT_PATH + "/login.htm";
       }
   }
},


domId: function(useIfNotNull, prefix, suffix) {
    if (useIfNotNull) {
        return useIfNotNull;
    }

CC: @mogoodrich, @dkayiwa, @wyclif, @darius. In my thinking handleNotLoggedIn should only catch 401, 404 should be handled by handleError or some special handler.

checking this real error in this case:

org.openmrs.module.webservices.rest.web.response.UnknownResourceException: Unknown resource: v1/appointmentscheduling/timeframeunits
at org.openmrs.module.webservices.rest.web.api.impl.RestServiceImpl.getResourceByName(RestServiceImpl.java:419)
at sun.reflect.GeneratedMethodAccessor853.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
at org.springframework.cache.interceptor.CacheInterceptor$1.invoke(CacheInterceptor.java:52)
at org.springframework.cache.interceptor.CacheAspectSupport.execute(CacheAspectSupport.java:303)
at org.springframework.cache.interceptor.CacheInterceptor.invoke(CacheInterceptor.java:61)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.openmrs.aop.LoggingAdvice.invoke(LoggingAdvice.java:122)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.adapter.MethodBeforeAdviceInterceptor.invoke(MethodBeforeAdviceInterceptor.java:52)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.adapter.MethodBeforeAdviceInterceptor.invoke(MethodBeforeAdviceInterceptor.java:52)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
at com.sun.proxy.$Proxy689.getResourceByName(Unknown Source)
at org.openmrs.module.webservices.rest.web.v1_0.controller.MainResourceController.get(MainResourceController.java:178)
at sun.reflect.GeneratedMethodAccessor1214.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.web.bind.annotation.support.HandlerMethodInvoker.invokeHandlerMethod(HandlerMethodInvoker.java:177)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.invokeHandlerMethod(AnnotationMethodHandlerAdapter.java:446)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.handle(AnnotationMethodHandlerAdapter.java:434)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:943)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:877)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:966)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:857)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:842)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.module.web.filter.ForcePasswordChangeFilter.doFilter(ForcePasswordChangeFilter.java:60)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:73)
at org.openmrs.web.filter.GZIPFilter.doFilterInternal(GZIPFilter.java:65)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.openmrs.module.webservices.rest.web.filter.AuthorizationFilter.doFilter(AuthorizationFilter.java:104)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.springframework.web.filter.ShallowEtagHeaderFilter.doFilterInternal(ShallowEtagHeaderFilter.java:82)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.openmrs.module.owa.filter.OwaFilter.doFilter(OwaFilter.java:57)
at org.openmrs.module.web.filter.ModuleFilterChain.doFilter(ModuleFilterChain.java:71)
at org.openmrs.module.web.filter.ModuleFilter.doFilter(ModuleFilter.java:57)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.OpenmrsFilter.doFilterInternal(OpenmrsFilter.java:109)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.springframework.orm.hibernate4.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:150)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.StartupFilter.doFilter(StartupFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.StartupFilter.doFilter(StartupFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.openmrs.web.filter.StartupFilter.doFilter(StartupFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:409)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1044)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

k.joseph · October 4, 2018, 10:58am

To fix the above error, i created https://issues.openmrs.org/browse/AM-193 and added a PR onto it that adds “2.2.*” to the supported openmrs versions. probably it makes sense to rather have “2.*” instead of “2.*.*”.

@dkayiwa, i had no admin permission for that jira project!

dkayiwa · October 4, 2018, 1:49pm

@k.joseph you can try again.

wyclif · October 4, 2018, 2:18pm

I agree with @k.joseph that handleNotLoggedIn should not handle 404, but I’d think it should also handle 403

jasonmfry · July 29, 2019, 11:38am

I’m still getting this error, on the most recent OpenMRS, WAR 2.2.0. I thought I saw a jira ticket that was merged back in January, but I’m still experiencing this issue. Any movement?

dkayiwa · July 29, 2019, 12:55pm

Which version of the module are you running?

jasonmfry · July 30, 2019, 7:43am

I have the most recent versions, Appointment Scheduling UI Module 1.7.0, Appointment Scheduling Module 1.10.0.

struggle · November 6, 2019, 7:11am

Is this problem solved ??? Can someone help me to solve?

dkayiwa · November 6, 2019, 1:22pm

Are you able to reproduce it here? https://qa-refapp.openmrs.org

struggle · November 7, 2019, 7:50am

I get this error after installing it to the server. I tried reinstalling and updating modules too. I couldn’t reproduce it there.

vamsi77 · February 7, 2021, 6:48am

Has this been fixed?

Facing the same error after installing Reference Application 2.11.0