Hi zoulouky, The stacktrace you share shows that reports is not able to connect to the database. “A ResourcePool could not acquire a resource from its primary factory or source.”. Since you mention that you are able to access other services fine, i think mysql database should be running fine. Searching for that error trace in this forum took me to another thread “A ResourcePool could not acquire a resource from its primary factory or source” error when running JUnit test where someone has suggested issues in connection url,etc. I am not sure why would that happen if the service is installed and started properly. So, Can you try restarting the bahmni-reports service and if that does not work may be try reinstalling it again? Running bahmni install command should be good enough to try the installation again.