Hello @jeffneiman and @burke Iwish to give a hand in all OpenMRS ID ,JIRA and confluence related matters to start with. All I need is resources to guide me concerning that,Help desk login and permission.
I appreciate all your services .
once you’re added to the ITSM team…you’ll see the queues I set up…should be straight forward
Its ok @r0bby,proceed
I will be mostly offline for the next 2 weeks.
I will not be answering on talk, but I might be able to see messages in telegram if needed be.
Regardless, I will not have computer access 
You go take a break. Take a month, a few months!
I read this too quickly – I thought you were @dkayiwa - somehow…but yeh – in order to do this you need admin access to ID Dashboard/Atlassian Crowd…have they granted you this access yet?
Iam just an agent not an Admin
@ddmaker – the admin access is so you can manage the ID dashboard accounts. On Desk – you need to be adding to the ITSM team(whatever it’s called – I forgot)…but without access to Formage(the bad data management tool we use) – you can’t do much.
Don’t know what happened but my email was spammed with help desk messages early this morning. I deleted over 500 messages. Some were old tickets with no recent activity.
Blame Desk.com. I’d recommend setting up proper filters.