Expect delays for infra tickets - can someone help? :D

Community Infrastructure
21

Hello @jeffneiman and @burke Iwish to give a hand in all OpenMRS ID ,JIRA and confluence related matters to start with. All I need is resources to guide me concerning that,Help desk login and permission.

I appreciate all your services .

22

once you’re added to the ITSM team
you’ll see the queues I set up
should be straight forward

23

Its ok @r0bby,proceed

24

I will be mostly offline for the next 2 weeks.

I will not be answering on talk, but I might be able to see messages in telegram if needed be.

Regardless, I will not have computer access :smiley:

cc @darius, @dkayiwa, @raff, @pascal, @r0bby, @burke

25

You go take a break. Take a month, a few months!

26

I read this too quickly – I thought you were @dkayiwa - somehow
but yeh – in order to do this you need admin access to ID Dashboard/Atlassian Crowd
have they granted you this access yet?

27

Iam just an agent not an Admin

28

@ddmaker – the admin access is so you can manage the ID dashboard accounts. On Desk – you need to be adding to the ITSM team(whatever it’s called – I forgot)
but without access to Formage(the bad data management tool we use) – you can’t do much.

29

Don’t know what happened but my email was spammed with help desk messages early this morning. I deleted over 500 messages. Some were old tickets with no recent activity.

30

Blame Desk.com. I’d recommend setting up proper filters.