# Unable to access OpenMRS Jira – Atlassian site membership missing

**URL:** <https://talk.openmrs.org/t/unable-to-access-openmrs-jira-atlassian-site-membership-missing/48309>\
**Category:** Infrastructure\
**Tags:** infrastructure, jira\
**Created:** [February 13, 2026, 10:02am UTC](https://talk.openmrs.org/t/unable-to-access-openmrs-jira-atlassian-site-membership-missing/48309 "2026-02-13T10:02:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![prakhar](https://talk.openmrs.org/letter_avatar/prakhar/32/5_5575768a8748004e209b776fc1b2916d.png) [@prakhar](https://talk.openmrs.org/u/prakhar)\
**Post date:** [February 13, 2026, 10:02am UTC](https://talk.openmrs.org/t/unable-to-access-openmrs-jira-atlassian-site-membership-missing/48309/1 "2026-02-13T10:02:50Z")

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Hello,

I can successfully log into [id.openmrs.org](http://id.openmrs.org) (username: `prakhar_`). However, when accessing [openmrs.atlassian.net](http://openmrs.atlassian.net) or [issues.openmrs.org](http://issues.openmrs.org), I am redirected or signed out.

It appears my Atlassian account is not yet added to the OpenMRS Atlassian organization.

Could someone please add my account to the OpenMRS Jira site?

OpenMRS ID: prakhar\_

Thank you.

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**Author:** ![prakhar](https://talk.openmrs.org/letter_avatar/prakhar/32/5_5575768a8748004e209b776fc1b2916d.png) [@prakhar](https://talk.openmrs.org/u/prakhar)\
**Post date:** [February 13, 2026, 10:23am UTC](https://talk.openmrs.org/t/unable-to-access-openmrs-jira-atlassian-site-membership-missing/48309/2 "2026-02-13T10:23:41Z")

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unable to login here as well [Jira Service Management](https://servicedesk.jira.openmrs.org/servicedesk/customer/portals)

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**Author:** ![kpraise](https://talk.openmrs.org/user_avatar/talk.openmrs.org/kpraise/32/21716_2.png) [@kpraise](https://talk.openmrs.org/u/kpraise)\
**Post date:** [February 15, 2026, 7:20am UTC](https://talk.openmrs.org/t/unable-to-access-openmrs-jira-atlassian-site-membership-missing/48309/3 "2026-02-15T07:20:40Z")

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Hello @prakhar the right way to log in to JIRA is ([username@id.openmrs.org](mailto:username@id.openmrs.org)) it will take you directly to entering your password for your openmrs id, then you can log in successfully. The problem i have seen with the way you were logging in is that you missed the “@” between the username and the [id.openmrs.org](http://id.openmrs.org) according to the explanation you have given. thank you

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**Author:** ![prakhar](https://talk.openmrs.org/letter_avatar/prakhar/32/5_5575768a8748004e209b776fc1b2916d.png) [@prakhar](https://talk.openmrs.org/u/prakhar)\
**Post date:** [February 15, 2026, 8:40am UTC](https://talk.openmrs.org/t/unable-to-access-openmrs-jira-atlassian-site-membership-missing/48309/4 "2026-02-15T08:40:51Z")

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Thanks for clarifying. I’m able to access Jira now. Appreciate the help!

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**Author:** ![kpraise](https://talk.openmrs.org/user_avatar/talk.openmrs.org/kpraise/32/21716_2.png) [@kpraise](https://talk.openmrs.org/u/kpraise)\
**Post date:** [February 18, 2026, 12:34am UTC](https://talk.openmrs.org/t/unable-to-access-openmrs-jira-atlassian-site-membership-missing/48309/5 "2026-02-18T00:34:02Z")

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you are welcome. 👍