# LInk to helpDesk

**URL:** <https://talk.openmrs.org/t/link-to-helpdesk/27386>\
**Category:** Ask OpenMRS\
**Created:** [March 13, 2020, 9:14am UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386 "2020-03-13T09:14:21Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![reagan](https://talk.openmrs.org/user_avatar/talk.openmrs.org/reagan/32/10652_2.png) [@reagan](https://talk.openmrs.org/u/reagan)\
**Post date:** [March 13, 2020, 9:14am UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386/1 "2020-03-13T09:14:21Z")

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Hello members, I need help finding the link to the openmrs helpdesk, because [https://openmrs.atlassian.net/servicedesk/customer/user/login?destination=portals](https://openmrs.atlassian.net/servicedesk/customer/user/login?destination=portals) that I have tried needs me to login(Which I have tried but failed)… @dkayiwa @cintiadr

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**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\
**Post date:** [March 13, 2020, 10:20pm UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386/2 "2020-03-13T22:20:36Z")

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@reagan,

Have you tried signing up for a helpdesk account?

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**Author:** ![reagan](https://talk.openmrs.org/user_avatar/talk.openmrs.org/reagan/32/10652_2.png) [@reagan](https://talk.openmrs.org/u/reagan)\
**Post date:** [March 17, 2020, 10:26am UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386/3 "2020-03-17T10:26:32Z")

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Thanks @cintiadr I was under the impression that the same credentials of talk would suffice…

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**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\
**Post date:** [March 18, 2020, 4:59am UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386/4 "2020-03-18T04:59:31Z")

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Makes sense. No, it’s another system, I didn’t want to link it to our ID (as a lot of people send requests because they cannot login 🙂 ).

I wonder if I can change the screen to prevent others from having that impression.

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**Author:** ![reagan](https://talk.openmrs.org/user_avatar/talk.openmrs.org/reagan/32/10652_2.png) [@reagan](https://talk.openmrs.org/u/reagan)\
**Post date:** [March 18, 2020, 8:40am UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386/5 "2020-03-18T08:40:10Z")

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That could work or just mention it somewhere as part of the error message when someone is failing to log in…

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**Author:** ![isaiahssekitto](https://talk.openmrs.org/letter_avatar/isaiahssekitto/32/5_5575768a8748004e209b776fc1b2916d.png) [@isaiahssekitto](https://talk.openmrs.org/u/isaiahssekitto)\
**Post date:** [August 6, 2026, 12:38pm UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386/6 "2026-08-06T12:38:09Z")

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Hello , my name is Isaiah Ssekitto. I open my Open MRS and isaiahssekitto is my id, however I can’t log into Jira. I get invalid credentials even though I am sure my credetials are okay.

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**Author:** ![jwnasambu](https://talk.openmrs.org/user_avatar/talk.openmrs.org/jwnasambu/32/13543_2.png) [@jwnasambu](https://talk.openmrs.org/u/jwnasambu)\
**Post date:** [August 7, 2026, 1:27pm UTC](https://talk.openmrs.org/t/link-to-helpdesk/27386/7 "2026-08-07T13:27:34Z")

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Oh sorry! Kindly did you request for access to the Wiki and Issue Tracker by filling this quick form: 👉**[OpenMRS HelpDesk](https://openmrs.atlassian.net/servicedesk/customer/portal/3/create/18 "https://openmrs.atlassian.net/servicedesk/customer/portal/3/create/18")**. ?