# JIRA license error! **URL:** \ **Category:** Development\ **Created:** [July 25, 2016, 5:21pm UTC](https://talk.openmrs.org/t/jira-license-error/7405 "2016-07-25T17:21:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [July 25, 2016, 5:21pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/1 "2016-07-25T17:21:53Z")
Has any one got this error while trying to create a new JIRA ticket? “You don’t have any license. Please generate a trial license or purchase perpetual license if you are ready.” By the way, am not even able to add watchers on JIRA. ---
**Author:** ![mogoodrich](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mogoodrich/32/3324_2.png) [@mogoodrich](https://talk.openmrs.org/u/mogoodrich)\ **Post date:** [July 25, 2016, 5:34pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/2 "2016-07-25T17:34:41Z")
I noticed on Friday when looking at JIRA that many users were marked as “inactive”. I was hoping it was just some transitory glitch, but maybe it is related? ---
**Author:** ![mogoodrich](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mogoodrich/32/3324_2.png) [@mogoodrich](https://talk.openmrs.org/u/mogoodrich)\ **Post date:** [July 25, 2016, 5:36pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/3 "2016-07-25T17:36:27Z")
Yeah, @dkayiwa, I see this next to your name on ticket in JIRA: ``` Assignee: Daniel Kayiwa [X] (Inactive) ``` Not sure what is going on. Mark ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [July 25, 2016, 5:58pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/4 "2016-07-25T17:58:58Z")
@mogoodrich you seem to have the same inactive status. [https://issues.openmrs.org/issues/?jql=project%20%3D%20"Appointment%20Module"%20AND%20status%20%3D%20Closed%20AND%20assignee%20%3D%20mogoodrich%20ORDER%20BY%20votes%20DESC%2C%20priority%20DESC%2C%20fixVersion%20ASC](https://issues.openmrs.org/issues/?jql=project%20%3D%20%22Appointment%20Module%22%20AND%20status%20%3D%20Closed%20AND%20assignee%20%3D%20mogoodrich%20ORDER%20BY%20votes%20DESC%2C%20priority%20DESC%2C%20fixVersion%20ASC) ---
**Author:** ![mogoodrich](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mogoodrich/32/3324_2.png) [@mogoodrich](https://talk.openmrs.org/u/mogoodrich)\ **Post date:** [July 25, 2016, 6:03pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/5 "2016-07-25T18:03:10Z")
Huh, yep, and it looks like I can’t do anything either… @lluismf @r0bby @burke Could this be related into the performance issues we were looking into on Friday? Can anyone access JIRA? Mark ---
**Author:** ![mogoodrich](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mogoodrich/32/3324_2.png) [@mogoodrich](https://talk.openmrs.org/u/mogoodrich)\ **Post date:** [July 25, 2016, 6:11pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/6 "2016-07-25T18:11:38Z")
Hmm… I was just able to create a ticket now, in the HTML Form Entry module… Mark ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [July 25, 2016, 6:15pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/7 "2016-07-25T18:15:12Z")
@mogoodrich strange that now you do not seem to have the inactive label on the same above url. 😄 ---
**Author:** ![mogoodrich](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mogoodrich/32/3324_2.png) [@mogoodrich](https://talk.openmrs.org/u/mogoodrich)\ **Post date:** [July 25, 2016, 6:16pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/8 "2016-07-25T18:16:25Z")
@dkayiwa you look like you are no longer “inactive” as well… maybe someone is currently working on this… 🙂 ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [July 25, 2016, 6:22pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/9 "2016-07-25T18:22:55Z")
@mogoodrich hopefully! 🙂 ---
**Author:** ![lluismf](https://talk.openmrs.org/user_avatar/talk.openmrs.org/lluismf/32/770_2.png) [@lluismf](https://talk.openmrs.org/u/lluismf)\ **Post date:** [July 25, 2016, 8:25pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/10 "2016-07-25T20:25:43Z")
Hi Something’s definitely not right, I needed 4 attempts to login (I’m pretty sure the password was ok). The logs show many errors related to Crowd : ![](https://talk.openmrs.org/uploads/default/original/2X/1/19c0e3e6811f8376faf722dbef7907571251585c.png) And this is the explanation: [https://confluence.atlassian.com/jirakb/connecting-jira-to-crowd-throwing-applicationpermissionexception-301662474.html?utm\_medium=logScan&utm\_source=STP](https://confluence.atlassian.com/jirakb/connecting-jira-to-crowd-throwing-applicationpermissionexception-301662474.html?utm_medium=logScan&utm_source=STP) But I have no idea how to fix it. It doesn’t seem performance related though. ---
**Author:** ![chagara](https://talk.openmrs.org/letter_avatar/chagara/32/5_5575768a8748004e209b776fc1b2916d.png) [@chagara](https://talk.openmrs.org/u/chagara)\ **Post date:** [July 26, 2016, 1:10am UTC](https://talk.openmrs.org/t/jira-license-error/7405/11 "2016-07-26T01:10:24Z")
We need to get together or find some way that we can help better for those others that are busy with other tasks. ---
**Author:** ![r0bby](https://talk.openmrs.org/user_avatar/talk.openmrs.org/r0bby/32/6479_2.png) [@r0bby](https://talk.openmrs.org/u/r0bby)\ **Post date:** [July 26, 2016, 6:53am UTC](https://talk.openmrs.org/t/jira-license-error/7405/12 "2016-07-26T06:53:59Z")
Okay all – there’s some issues with LDAP right now. Clearly, I can’t step away without coming back to everything being on fire. ---
**Author:** ![r0bby](https://talk.openmrs.org/user_avatar/talk.openmrs.org/r0bby/32/6479_2.png) [@r0bby](https://talk.openmrs.org/u/r0bby)\ **Post date:** [July 26, 2016, 7:28am UTC](https://talk.openmrs.org/t/jira-license-error/7405/13 "2016-07-26T07:28:59Z")
That error is related to a plugin we don’t have a license for at the moment – No clue when it was added, I didn’t add it but removing it for now. ---
**Author:** ![lluismf](https://talk.openmrs.org/user_avatar/talk.openmrs.org/lluismf/32/770_2.png) [@lluismf](https://talk.openmrs.org/u/lluismf)\ **Post date:** [July 26, 2016, 6:42pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/14 "2016-07-26T18:42:28Z")
Good idea, maybe we are lucky and this plugin is responsible of the out of memory too. ---
**Author:** ![darius](https://talk.openmrs.org/user_avatar/talk.openmrs.org/darius/32/8082_2.png) [@darius](https://talk.openmrs.org/u/darius)\ **Post date:** [July 26, 2016, 9:29pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/15 "2016-07-26T21:29:10Z")
It doesn’t seem like we got lucky, because JIRA seems to be down now. ---
**Author:** ![lluismf](https://talk.openmrs.org/user_avatar/talk.openmrs.org/lluismf/32/770_2.png) [@lluismf](https://talk.openmrs.org/u/lluismf)\ **Post date:** [July 26, 2016, 10:14pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/16 "2016-07-26T22:14:26Z")
It was restarted half an hour ago. Did someone do it ? Could be a scheduled restart? There are no fatal exceptions before the restart in the logs. ---
**Author:** ![r0bby](https://talk.openmrs.org/user_avatar/talk.openmrs.org/r0bby/32/6479_2.png) [@r0bby](https://talk.openmrs.org/u/r0bby)\ **Post date:** [July 26, 2016, 11:05pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/17 "2016-07-26T23:05:44Z")
I’m not on-call, @maany is…so I’m sure he did. ---
**Author:** ![lluismf](https://talk.openmrs.org/user_avatar/talk.openmrs.org/lluismf/32/770_2.png) [@lluismf](https://talk.openmrs.org/u/lluismf)\ **Post date:** [July 26, 2016, 11:25pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/18 "2016-07-26T23:25:35Z")
But if he read Darius’ message he would have said something right? Unless he has superpowers or checks JIRA periodically 🙂 ---
**Author:** ![r0bby](https://talk.openmrs.org/user_avatar/talk.openmrs.org/r0bby/32/6479_2.png) [@r0bby](https://talk.openmrs.org/u/r0bby)\ **Post date:** [July 26, 2016, 11:26pm UTC](https://talk.openmrs.org/t/jira-license-error/7405/19 "2016-07-26T23:26:59Z")
We get alerted when it’s down =) ---
**Author:** ![chagara](https://talk.openmrs.org/letter_avatar/chagara/32/5_5575768a8748004e209b776fc1b2916d.png) [@chagara](https://talk.openmrs.org/u/chagara)\ **Post date:** [July 27, 2016, 12:08am UTC](https://talk.openmrs.org/t/jira-license-error/7405/20 "2016-07-27T00:08:17Z")
using nagios correct? [Next page](https://talk.openmrs.org/t/jira-license-error/7405.md?page=2)