# Failing to assign myself a ticket

**URL:** <https://talk.openmrs.org/t/failing-to-assign-myself-a-ticket/46630>\
**Category:** Infrastructure\
**Created:** [July 24, 2025, 9:12am UTC](https://talk.openmrs.org/t/failing-to-assign-myself-a-ticket/46630 "2025-07-24T09:12:29Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![wgeorge](https://talk.openmrs.org/user_avatar/talk.openmrs.org/wgeorge/32/21232_2.png) [@wgeorge](https://talk.openmrs.org/u/wgeorge)\
**Post date:** [July 24, 2025, 9:12am UTC](https://talk.openmrs.org/t/failing-to-assign-myself-a-ticket/46630/1 "2025-07-24T09:12:29Z")

</div>

Hello @beryl , Thank you for granting me access to jira/wiki, but when I try to assign myself a ticket, I get this error

 ![image](https://talk.openmrs.org/uploads/default/original/3X/6/8/68cc98836e58dfa520869da7fef052cfd7df852a.png)yet I successfully logged into jira/wiki using this account.([wgeorge@id.openmrs.org](mailto:wgeorge@id.openmrs.org)). Kindly, what could be the problem?

---

<div class="post-metadata">

**Author:** ![jwnasambu](https://talk.openmrs.org/user_avatar/talk.openmrs.org/jwnasambu/32/13543_2.png) [@jwnasambu](https://talk.openmrs.org/u/jwnasambu)\
**Post date:** [July 24, 2025, 12:20pm UTC](https://talk.openmrs.org/t/failing-to-assign-myself-a-ticket/46630/2 "2025-07-24T12:20:15Z")

</div>

@dkayiwa kindly do you have an idea of how to go past the above error? I have tried to assign @wgeorge the ticket but still his name is not reflected when I click inside the assignee input. I have also tried to invite him to jira but I have no permission.

---

<div class="post-metadata">

**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\
**Post date:** [July 24, 2025, 12:32pm UTC](https://talk.openmrs.org/t/failing-to-assign-myself-a-ticket/46630/3 "2025-07-24T12:32:12Z")

</div>

@jwnasambu can you check again?

---

<div class="post-metadata">

**Author:** ![jwnasambu](https://talk.openmrs.org/user_avatar/talk.openmrs.org/jwnasambu/32/13543_2.png) [@jwnasambu](https://talk.openmrs.org/u/jwnasambu)\
**Post date:** [July 24, 2025, 12:35pm UTC](https://talk.openmrs.org/t/failing-to-assign-myself-a-ticket/46630/4 "2025-07-24T12:35:14Z")

</div>

Thanks for your help its working as expected.