isaaclin
(isaac lin)
July 24, 2019, 6:18am
#1
My account and password is corret. But I can’t log in the JIRA.I tried to change my password, and it didn’t work. I would be appreciate If someone can give me some advice.
When I log in on this page. I got the 504 error.
gcliff
(CLIFF GITA)
July 24, 2019, 6:47am
#2
JIRA seems to be down @isaaclin
cc @cintiadr
1 Like
herbert24
(Herbert Yiga)
July 24, 2019, 7:22am
#3
expereincing the same problem cc @cintiadr
jwnasambu
(Juliet Wamalwa)
July 24, 2019, 7:26am
#4
1 Like
dkayiwa
(Daniel Kayiwa)
July 24, 2019, 7:36am
#5
When JIRA gets back, can you guys turn on automatic login? That way you will not have this problem. Am able to access JIRA and do anything i want because am automatically logged on.
@karuhanga
cintiadr
(Cintia Del Rio)
July 24, 2019, 10:01am
#6
It seems something is wrong with OpenMRS Jira:
504 Gateway Time-out
Any ETA for fixing it?
Sometimes I’m away from the laptop, sometimes I’m sick and I cannot come to the computer to fix that.
Are you able to help me with any of these tickets?
https://issues.openmrs.org/secure/RapidBoard.jspa?rapidView=98&view=planning.nodetail&epics=visible&selectedEpic=ITSM-4026
Also @whiscard , any chance you could help me?
ITSM-4230 Crowd is dying every 2 days
Type: Incident
Priority: TBD
jwnasambu
(Juliet Wamalwa)
July 24, 2019, 10:06am
#7
Ooh sorry, Quick recovery.
whiscard
(Jeremy Ogembo)
July 24, 2019, 12:16pm
#8
@cintiadr Cool. I’m already checking.
I’ll also be checking pingdom for manual interventions.
cintiadr
(Cintia Del Rio)
July 25, 2019, 1:30am
#9
Pingdom has push notifications, @whiscard . Feel free to add it.
You can also check emails if you prefer.
whiscard
(Jeremy Ogembo)
July 25, 2019, 3:50am
#10
@cintiadr cool, the push notifications are easier.
I checked the logs yesterday. Do you know what (service) stops working when the outage happens? It looked like the crowd service is usually still running.
cintiadr
(Cintia Del Rio)
July 25, 2019, 11:19pm
#11
Crowd stops responding, @whiscard
It eats all the cpu available and dies of starvation I suppose. Not even answering kill, only kill -9
For now I’m ok having a daily stop + start, while we delete old users. But I need more hands to get that out sooner.
1 Like
whiscard
(Jeremy Ogembo)
July 26, 2019, 11:33am
#12
Noted @cintiadr
I’ll chip in where time allows.
cintiadr
(Cintia Del Rio)
August 1, 2019, 11:31am
#13
Just a quick update.
I think restarting it every day is buying us time. I should come back to this problem mid August.
cintiadr
(Cintia Del Rio)
August 13, 2019, 12:08pm
#14
No updates yet, I won’t have time to improve it before September.
I’d really appreciate some help on any ticket in ‘ToDo’:
https://issues.openmrs.org/secure/RapidBoard.jspa?rapidView=98&view=planning.nodetail&selectedIssue=ITSM-4190&epics=visible&selectedEpic=ITSM-4026
So far I got a few people who offered, but none actually followed up.