# Can't log in JIRA **URL:** \ **Category:** Infrastructure\ **Created:** [November 23, 2017, 8:40am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239 "2017-11-23T08:40:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [November 23, 2017, 8:40am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/1 "2017-11-23T08:40:38Z")
JIRA seems to have a problem as a number of people can’t login, including myself. @cintiadr do you have any pointers? 🙂 ---
**Author:** ![mksd](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mksd/32/11729_2.png) [@mksd](https://talk.openmrs.org/u/mksd)\ **Post date:** [November 23, 2017, 9:44am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/2 "2017-11-23T09:44:16Z")
I just experienced this, and I figured out that (at least for me) logging in worked from the dashboard. However now it just seems to be working again altogether. ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 23, 2017, 10:25am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/3 "2017-11-23T10:25:28Z")
Not really. We have reports on that for the last 3 hours. But I could logout and login again without any problems. I’m checking to see if I find anything suspicious. ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 23, 2017, 10:59am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/4 "2017-11-23T10:59:06Z")
I attempted to give more generous memory configuration for crowd, but by the early data in monitoring it doesn’t seem to have much of an effect. But I’m been able to login and logout without problems. I cannot really explain what’s happening. ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [November 23, 2017, 12:11pm UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/5 "2017-11-23T12:11:42Z")
Whatever was done, the problem seems fixed. Now i can login together with the others who had complained. 🙂 ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [November 30, 2017, 10:52am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/6 "2017-11-30T10:52:12Z")
@cintiadr do we again need a restart? The exact same problem is back. ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 30, 2017, 10:53am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/7 "2017-11-30T10:53:14Z")
I’m not sure. I think we just need to wait. I could login just now. I’m not sure what’s happening. ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 30, 2017, 11:17am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/8 "2017-11-30T11:17:21Z")
It would be great to have a nodejs developer to help me out with openmrs ID 😃 I can login, JIRA and wiki are taking their time loading all the 70k users. ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [November 30, 2017, 11:28am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/9 "2017-11-30T11:28:55Z")
I suspect this could be a problem with only particular accounts. That is basing on the error message “Sorry, your userid is required to answer a CAPTCHA question correctly.” Though am still wondering what happened to these accounts, including mine. 🙂 This is the second time it is happening to me, and a few other people. ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 30, 2017, 11:33am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/10 "2017-11-30T11:33:39Z")
Last failed login: Today 22:26:45 AEDT Current failed logins: 116 Total failed logins: 394 Mate, that’s a little bit extreme 😃 I reset it for your user. Which other users have this problem? Also, didn’t it work even adding the correct captcha? ---
**Author:** ![mksd](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mksd/32/11729_2.png) [@mksd](https://talk.openmrs.org/u/mksd)\ **Post date:** [November 30, 2017, 11:35am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/11 "2017-11-30T11:35:58Z")
Hi @cintiadr, I have run into the exact same problem a few times too. ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 30, 2017, 11:37am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/12 "2017-11-30T11:37:14Z")
> [@mksd](#): > > Hi @cintiadr, I have run into the exact same problem a few times too. Your user doesn’t seem to have captcha pending… Are you seeing this now in JIRA? ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [November 30, 2017, 11:42am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/13 "2017-11-30T11:42:05Z")
Strange because i have not made that number of login attempts. 😄 I have just succeeded now. Possibly because of your reset. @k.joseph is also getting the same problem. ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 30, 2017, 11:44am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/14 "2017-11-30T11:44:01Z")
Usually numbers that high is caused by a script/bot or something like that which went loose. For @k.josephCAPTCHA required at next login Last failed login: Today 17:40:08 AEDT Current failed logins: 159 Total failed logins: 264 ---
**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\ **Post date:** [November 30, 2017, 11:48am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/15 "2017-11-30T11:48:38Z")
So I think there are a lot of questions. Why the failed attempts in some users got so high in a couple of hours? Also, when you try to put the captcha, does it still fail like: [https://confluence.atlassian.com/jirakb/the-jira-application-login-is-stuck-on-captcha-validation-457703732.html](https://confluence.atlassian.com/jirakb/the-jira-application-login-is-stuck-on-captcha-validation-457703732.html) ? ---
**Author:** ![dkayiwa](https://talk.openmrs.org/user_avatar/talk.openmrs.org/dkayiwa/32/179_2.png) [@dkayiwa](https://talk.openmrs.org/u/dkayiwa)\ **Post date:** [November 30, 2017, 11:52am UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/16 "2017-11-30T11:52:08Z")
I tried putting in the captcha several times and it still failed. ---
**Author:** ![malmike](https://talk.openmrs.org/user_avatar/talk.openmrs.org/malmike/32/6752_2.png) [@malmike](https://talk.openmrs.org/u/malmike)\ **Post date:** [November 30, 2017, 12:55pm UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/17 "2017-11-30T12:55:08Z")
Am failing to log into JIRA. I keep failing at the captcha ---
**Author:** ![malmike](https://talk.openmrs.org/user_avatar/talk.openmrs.org/malmike/32/6752_2.png) [@malmike](https://talk.openmrs.org/u/malmike)\ **Post date:** [November 30, 2017, 12:59pm UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/18 "2017-11-30T12:59:31Z")
Realized that whenever I select `Remember my login on this computer`, it fails to log me in ---
**Author:** ![mksd](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mksd/32/11729_2.png) [@mksd](https://talk.openmrs.org/u/mksd)\ **Post date:** [November 30, 2017, 2:46pm UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/19 "2017-11-30T14:46:18Z")
> [@cintiadr](#): > > Your user doesn’t seem to have captcha pending… Are you seeing this now in JIRA? No I’m ok now. Just wanted to mention that this has happened to me a few times in the recent past. ---
**Author:** ![matthewwhitaker](https://talk.openmrs.org/user_avatar/talk.openmrs.org/matthewwhitaker/32/6394_2.png) [@matthewwhitaker](https://talk.openmrs.org/u/matthewwhitaker)\ **Post date:** [November 30, 2017, 3:07pm UTC](https://talk.openmrs.org/t/cant-log-in-jira/14239/20 "2017-11-30T15:07:43Z")
Hey guys, I’m having this same issue with my account on the issues page. I can’t log in and I get a captcha. I get an error message about not having permission to sign in. Thanks! [Next page](https://talk.openmrs.org/t/cant-log-in-jira/14239.md?page=2)