# Can't Access Jira

**URL:** <https://talk.openmrs.org/t/cant-access-jira/45246>\
**Category:** Community\
**Tags:** jira, help\
**Created:** [March 10, 2025, 3:35pm UTC](https://talk.openmrs.org/t/cant-access-jira/45246 "2025-03-10T15:35:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mohamedalimefteh.fl](https://talk.openmrs.org/user_avatar/talk.openmrs.org/mohamedalimefteh.fl/32/20853_2.png) [@mohamedalimefteh.fl](https://talk.openmrs.org/u/mohamedalimefteh.fl)\
**Post date:** [March 10, 2025, 3:35pm UTC](https://talk.openmrs.org/t/cant-access-jira/45246/1 "2025-03-10T15:35:29Z")

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Hello Everyone, I am Having a problem with my access to Jira, After requesting Access and being granted, this what happens when I try to access with [openmrsid@id.openmrs.org](mailto:openmrsid@id.openmrs.org)

 ![Screenshot 2025-03-10 163033](https://talk.openmrs.org/uploads/default/original/3X/1/d/1decfef0cc16825ccde2618d2428bea5f5ea044e.png)

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**Author:** ![deepakjain](https://talk.openmrs.org/user_avatar/talk.openmrs.org/deepakjain/32/20696_2.png) [@deepakjain](https://talk.openmrs.org/u/deepakjain)\
**Post date:** [March 10, 2025, 3:54pm UTC](https://talk.openmrs.org/t/cant-access-jira/45246/2 "2025-03-10T15:54:35Z")

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**Hi mohamedalimefteh**

Welcome to OpenMRS! 🎉 Since you’ve already been granted access but are still facing issues logging in, here are a few things you can try:

1. **Clear Cache & Cookies** – Sometimes, stored session data can cause login issues.
2. **Try Incognito Mode** – Open Jira in a private/incognito window and log in again.
3. **Reset Your Password** – Go to [OpenMRS ID Reset](https://id.openmrs.org/) and reset your password.
4. **Ensure You’re Using the Correct Email** – Your OpenMRS ID should be in the format: `your-username@id.openmrs.org`.
5. **Check for Access Approval** – If your access was just granted, it might take some time to update.

If none of these work, you can post a message in the **#infra** channel on OpenMRS Slack or email the infra team at `helpdesk@openmrs.org` for further assistance.

Hope this helps! Let us know if you get it working. 😊🚀

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**Author:** ![christianhounkponou0](https://talk.openmrs.org/user_avatar/talk.openmrs.org/christianhounkponou0/32/22015_2.png) [@christianhounkponou0](https://talk.openmrs.org/u/christianhounkponou0)\
**Post date:** [March 22, 2026, 9:53pm UTC](https://talk.openmrs.org/t/cant-access-jira/45246/3 "2026-03-22T21:53:11Z")

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Hello I am trying to access the jira board to start contributing as developer but I got stuck on this screen. I deeply appreciate any help. Thank you

 ![image](https://talk.openmrs.org/uploads/default/original/3X/f/d/fddd2deecbb57ec9e66f7000898086023329cea3.png)