Can not login to openElis showing blank page after try to login

Tags: #<Tag:0x00007f01c158b730>

Suddenly can not login to openElis in a running server previously we can login into it (installed by bahmni-installer-0 .92-147.noarch.rpm). Even if we installed it newly it remain blank again after login bahmni-lab.log

1 Like

Hi. Change the permission of the lab folder (/opt/bahmni-lab) to bahmni:bahmni by running this command: chown bahmni:bahmni /opt/bahmni-lab . This should fix your issue.

sorry to say it’s not working after "chown bahmni:bahmni /opt/bahmni-lab " this command

  1. Do you get to see the login screen? or /openelis - does not even open up?
  2. Can you check the log as soon as you try to login? whats there?
  3. what version of CentOS are you using and which distro?
  4. Have you done any recent upgrades, any installation on the server?
  5. Have you tried to login to the “clinlims” postgres db manually?
  6. have you changed postgres database password for lab user?
  7. Have you checked system logs ( /var/log/syslog and /var/log/messages) or postgres log files?
  8. Is the postgres database up and running?
  9. Is the postgres “clinlims” db corrupted?
  10. Are you using “service” command to start bahmni-lab service?
  1. yes, I can see the login screen. and bahmni-lab service is running
  2. yes i have checked and its given bahmni-lab.log log(/opt/bahmni-lab/log)
  3. CentOS Linux release 7.6.1810 (Core)
  4. No.
  5. No
  6. No
  7. message(/var/log/messages),postgresql-Wed.log(/var/lib/pgsql/9.6/data/pg_log)
  8. yes, it is running
  9. May be not. but how can i sure it ?
  10. No. I am using ‘systemctl start bahmni-lab’

Thank you @angshuonline, @praveenad for your kind help. From your advice i have update the ‘password_expired_dt’ field from ‘clinlims.login_user’ table . and it’s working now. We can login into openElis.

1 Like