# Addons and RefApp environments outage

**URL:** <https://talk.openmrs.org/t/addons-and-refapp-environments-outage/13617>\
**Category:** Infrastructure\
**Created:** [October 4, 2017, 8:34am UTC](https://talk.openmrs.org/t/addons-and-refapp-environments-outage/13617 "2017-10-04T08:34:38Z")\
**Posts on this page:** 1\
**Showing post:** 5

<div class="post-metadata">

**Author:** ![cintiadr](https://talk.openmrs.org/user_avatar/talk.openmrs.org/cintiadr/32/8081_2.png) [@cintiadr](https://talk.openmrs.org/u/cintiadr)\
**Post date:** [January 15, 2018, 2:39am UTC](https://talk.openmrs.org/t/addons-and-refapp-environments-outage/13617/5 "2018-01-15T02:39:29Z")

</div>

> [@jwnasambu](#):
>
> @cintiadr any solution?

I thought it was clear by my message, I raised the ticket with the provider. Their whole datacenter is down, last update they sent was that they are having problems with backend storage.

We are waiting for the provider to fix the problem on their end, that’s why I raised the ticket with the provider. I cannot fix their datacenter for them. They are in the US, so I’d expect them to be on the problem full hands when they wake up for their monday.

> [@reubenv](#):
>
> A backup server with a different provider especially for light weight apps like add-ons could be one solution. Not sure if that’s feasible.

TACC appears to be slightly more unstable than the other datacenter, but so far I’ve been giving some time for them to stabilize their datacenter, as I’d rather not have _all_ our machines on the very same datacenter and have a single point of failure. Anyway, the datacenter is down, so I cannot even create a new VM. In all fairness, if I was to configure any sort of high availability, addons is pretty low on the list:

> [@RFC: Production Tiers for our infrastructure](https://talk.openmrs.org/t/rfc-production-tiers-for-our-infrastructure/14832):
>
> Hi everyone, For those who aren’t aware, today we divide our infrastructure in testing, staging and production. Theory is production outages have more impact than testing outages, and hence we do deploy changes first to the lower environments. Also, outage response can be impacted by that, as testing machines are perceived as not being as important. The idea is that we want to group machine by their impact if there’s a full or partial outage, allowing us to prioritise the work and calculate de…

demo, modules-refapp and qa-refapp were considered more relevant.

---

_[View the full topic](https://talk.openmrs.org/t/addons-and-refapp-environments-outage/13617)._